Frequently Asked Questions

Orders

How do I place an order?

Browse the store, add items to your cart, and check out securely. You'll receive a confirmation email once your order is placed.

Can I change or cancel my order?

Orders are sent to production quickly. Please contact us at theopenroadrocks2026@gmail.com as soon as possible and we'll do our best to help. Once an order is in production, changes or cancellations may not be possible.

What payment methods do you accept?

We accept all major credit cards, debit cards, and other payment methods available at checkout.

Shipping

How long does shipping take?

Most orders are produced and shipped within 3–7 business days. Delivery times vary by location. See our Shipping page for full details.

Do you ship internationally?

Yes! We ship to most countries worldwide. International shipping times and rates vary by destination.

How do I track my order?

Once your order ships, you'll receive a tracking number by email. Use it to follow your order's journey.

Returns & Exchanges

What is your return policy?

Because our products are made to order, we don't accept returns for buyer's remorse. However, if your item arrives damaged or defective, we'll make it right. See our Returns page for full details.

My item arrived damaged. What do I do?

We're sorry to hear that! Please email us at theopenroadrocks2026@gmail.com with a photo of the damage and your order number and we'll send a replacement right away.

Bands & Artists

How do I get my band on The Merch Mall?

We'd love to have you! Visit our For Bands page to learn how it works and get started.

How does revenue work for bands?

Bands earn on every sale through our profit-sharing model. Visit the For Bands page for full pricing and revenue details.

Still Have Questions?

We're happy to help. Reach out at theopenroadrocks2026@gmail.com and we'll get back to you within 1–2 business days.